Delivery service is what makes an amazing shopping experience for many people. When those people think of a delivery service, they reflect on the delivery time, cost, and how sustainable it will be. In Europe, B2B deliveries had an estimated revenue of EUR33.76 billion in 2020, while B2C deliveries are estimated to account for a revenue of 25.46 billion.
Deliveries are essential to our lives. We’re always looking for the quickest and easiest way to receive our parcels, and when we do, we reflect on the experience.
The sooner the parcel arrives, the better the experience.A B2B delivery service happens when a company delivers goods to another business. There are risks when dealing with B2B delivery services, such as long waiting times, the uncertainty of delivery arrival, and shipment tracking. These concerns are elevated for businesses and can cause a lot of stress for those who depend on important items to be delivered precisely when they need them.
We know that if a grocery store doesn’t receive its produce on a daily basis, they would not be able to run their store as efficiently and effectively and would upset a lot of their stakeholders. An unsuccessful B2B delivery will hurt each business on both ends. The primary goal of a B2B delivery service should be to guarantee delivery exactly when and where it’s needed.
The difference between B2C and B2B delivery
One of the complications that differentiate B2C and B2B delivery services includes the need for a courier service that understands the business they’re delivering to or for. B2C deliveries are relatively uniform, and the process to get a parcel from its starting location to its end location is consistently familiar and standardized experiences. A B2B delivery needs to be more personalized for every business that needs a delivery service.
A grocery store needs its food regularly delivered, but a law firm may just need signed documents to be delivered to a specific location at a specific time. The B2B on-demand delivery requires a lot of attention to individual businesses’ details. Flexibility with service is key. Providing shipping for users who need high communication and high amounts of attention requires a drive for high user satisfaction.
The challenges of B2B delivery
A B2B parcel delivery service needs to actively be aware of the changing environment with both the companies they serve and the technological landscape. Businesses that need urgent deliveries will expect to be constantly aware of where their products are going and expect high-tech software that enhances their experience.
Constant real-time updates from the delivery company give up-to-date insights on the location of your parcel, alleviating any concerns. Two major concerns that B2B shoppers have with suppliers are lack of quick delivery and lack of tracking. Without addressing these needs, a B2B delivery service is sure to disappoint its stakeholders.
How does one of our customers use Packaly?
In Rotterdam, one of our clients is Pomms’, a patat fabriek known for their delicious fries. They started by selling their fries exclusively at festivals, and soon the demand for their fries increased outside of the festival ground, and they opened up their stores in Rotterdam and Gouda in order to reach their customers all the time.