We are ready to help you out
Let's answer all the possible questions you might have about your parcel. Get in touch with our team via chat.
Our help center
Chat with us
FAQ
About your delivery
Where is my parcel?
What should I do if I haven’t received my parcel?
What is the status of my parcel?
What are your delivery times?
What happens to my parcel if I am not at home?
Can I pick-up my parcel at a pick-up location?
I really need my parcel on time, what can I do?
Can I receive my parcel today?
Changes to my delivery
Can I change my delivery address?
Can I adjust the date of shipping?
Can I still cancel my delivery?
Why didn't I get a track and trace email?
Problems with my delivery
My parcel is late, what can I do?
What is happening to my parcel?
The parcel is missing, what do I do?
Returning my delivery
How do I return a parcel?
My parcel went return to pick-up?
Sustainability at Packaly
Why are you claiming to drive with zero emissions?
What type of vehicles do you use?
Do you support any ESG goals?