Talk to the team
Get in touch with Support
We have the fastest, most friendly human customer service right at your fingertips. Choose below what you are looking for.
Ask anything rider related, onboarding related or talk to a specialist.
Store and in trouble? Ask anything about a parcel or potential issues.
Questions about a shipment? Talk to our support team to find out whats up.
Frequently asked questions
Below you can find some questions we get more often. We try to keep this up to date and give you the latest information.
- How do I see when the parcel arrives?
- Check out our track and trace page on tracking.packaly.com and search for your parcel. We will also send you this in your e-mail inbox.
- Can I send my parcel return?
- This depends on the retail partner. If they have returns enabled, we will pick the parcel up and bring it to the store in your city.
- Do you check on age restrictions at the door?
- Yes, any delivery that contains Alcohol or something that needs an ID check we will validate.
- When can we reach your support?
- We are there from 10:00 till 21:00, 6 days a week. Send a message to our support and we will get back to you as fast as possible.
- What's the average waiting time for a reply?
- Our team aims to reply within a minute, but when it's busy, it could be a bit longer. Our chat service has an accurate average response time in the window.
- Do you deliver everything within an hour?
- No, we give our partners the option to choose a delivery type. You can see this also in your track and trace page.